If you finished a course and don't see a certificate or credit, here's the quick path:
- Ask the assistant: "Did I get credit for my courses?" It checks every course you're enrolled in and tells you, in plain words, which ones are complete with a certificate, which ones still have a lesson left, and which ones you finished without a certificate being issued.
- Finished every lesson but no certificate? Ask the assistant to "credit my completed courses". It re-runs the completion check and issues any certificate you earned. Running it when nothing is wrong changes nothing.
- A lesson still shows as not done? The assistant will tell you which one. The usual causes are a final survey that didn't submit, a lesson that didn't save its completion, or an upload that's waiting for review. Open that lesson again and finish the last step.
- Still stuck? Ask the assistant to open a support request. It includes what it found, so our team doesn't have to start over.
Have a certificate but the hours aren't on your TCOLE record yet? See When will my training show up at TCOLE?. You don't need to retake the course.