Nuvola Support

Quick fixes for the most common iPhone app problems. "This feature requires an active membership" The Classen Buck app is for members. Join or renew on the website, then sign ou...

The Nuvola Academy iPhone app puts your training in your pocket: take courses, check your hours and download certificates, and ask the Nuvola Assistant questions. Getting starte...

You have the right to a copy of your account data. To get it: For an at a glance summary : ask the assistant "what data do you have on me" or "export my account". It returns cou...

If you pay for your own membership, everything about it is self service. 1. In the dashboard sidebar, click Subscription . 2. Click Manage subscription . That opens your secure ...

If you forgot your password: 1. Go to the sign in page and click Forgot your password? 2. Enter the email you signed up with. 3. Check your inbox for the reset link. It's valid ...

If you have accounts at more than one agency on Nuvola, you can link them so: Switching between them is a single click in the dashboard sidebar. All of your training records agg...

Your agency may have specific subscription terms negotiated with Nuvola. Defaults: Term : monthly or annual, billed up front. Cancellation : cancel any time before the next bill...

Once you've linked accounts see Linking accounts across agencies , switching between them is one click. 1. Open your dashboard. 2. In the sidebar, find the Linked accounts secti...

Certificates are issued automatically when you finish every required module in a course. You must be signed in to see or print them. 1. Sign in. 2. Go to My certificates /my cer...

If you finished a course and don't see a certificate or credit, here's the quick path: 1. Ask the assistant: "Did I get credit for my courses?" It checks every course you're enr...

If a quiz auto submitted before you were done, your browser crashed mid attempt, or you simply want to retake from scratch and the course allows retakes, ask the assistant: "res...

Texas peace officers, jailers and telecommunicators complete continuing education in two year training units set by the Texas Commission on Law Enforcement TCOLE . My TCOLE cycl...

You can ask the assistant "unenroll me from <course " for any course that's clutter on your dashboard. The assistant will refuse and route you to support if the unenrollment tou...

Short answer: when you finish a course that counts for TCOLE credit, we send it to TCOLE for you automatically, as long as your TCOLE PID is on your profile. You don't need to d...

Memberships belong to one academy. If you bought a membership on one Nuvola academy site for example AACOG Regional or Classen Buck , it unlocks courses on that site only. If th...

Members can refer other officers and earn a share of what they pay. From your dashboard, click Refer a member in the sidebar. You need an active individual membership to hold a ...

The Nuvola Assistant's underlying infrastructure — tool runtime, agent orchestration, memory, and the surrounding architecture — is built on technology from AMOS Labs https://am...

The assistant can answer "what does the law say" questions from your training provider's legal library — the Texas Penal Code, Code of Criminal Procedure, Transportation, Family...

This is a step by step instructions for creating course schedules. Steps 1. Create Course <p <span style="font size:16px;" For the purposes&nbsp;of this instructional, I& 39;m g...

Use Ask Nuvola when you need help, have a platform question, or need to submit a support ticket. The Nuvola Assistant is more than a chat widget: it can answer product questions...