If you pay for your own membership, everything about it is self-service.
- In the dashboard sidebar, click Subscription.
- Click Manage subscription. That opens your secure billing portal (run by Stripe, our payment processor).
In the billing portal you can:
- Update your card or payment method.
- Switch plans.
- Download receipts for your payments.
- Cancel your membership.
If you cancel: you keep access until the end of the period you've already paid for. Your certificates and transcripts stay on your record.
You don't need to open a support ticket for any of these — make the change in the billing portal yourself.
If your access comes through your agency or department (they pay, sometimes by invoice), there is no personal billing portal. Ask your agency administrator about seats, renewals and invoices.